As of August 26, 2023 (Saturday), there has been a case of unauthorized access through Booking.com reservations affecting some customers’ bookings at The Lively Osaka Hommachi. The following incidents have been identified:
- Potential leakage of personal information included in accommodation reservation details.
- Unintended emails being sent to customers by the hotel.
As part of our response, we have promptly reported the situation and investigation results to Booking.com.
For our customers, we advise against accessing any files or links attached to emails from Booking.com without careful consideration. If the contents are unfamiliar, please contact Booking.com or the hotel for inquiries.
We would like to assure you that we will not send emails urging payment or redirecting to external sites without valid reason. If you receive such emails, please be cautious and refrain from accessing external sites or making payments.
[Inquiries regarding this matter]
The Lively Osaka Hommachi 06-6484-8644
booking.com 03-6743-6650